How Can We Help Today?
Whether you have questions about outdoor furniture, saunas, cold plunges, or your order, we are happy to help.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your patio or backyard.
What is your return policy?
We want you to love your purchase. If something is not right, contact us within 30 days of delivery and our team will walk you through the return or exchange process for your furniture, sauna, or cold plunge.
What if my item arrives damaged?
Please inspect your delivery upon arrival and take photos of any damage. Contact us right away and we will arrange a replacement or resolution as quickly as possible so you can get back to enjoying your outdoor space.
How do I choose the right outdoor sauna or cold plunge for my space?
Consider the size of your yard or deck, how many people will use it, and whether you need electrical hookups. Our team is happy to help you find the perfect fit for your backyard setup.
Are your fire tables safe to use on a wooden deck?
Many of our fire tables are designed with heat-resistant bases, but we recommend checking each product's specifications. If you have questions about a specific model, send us a message and we can provide guidance for your deck or patio.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Prompt Responses
Our team replies to every inquiry within 24 hours during business days so you are never left waiting.
Secure Shopping
Your personal information and payment details are protected with industry-standard encryption at every step.
Crafted for Comfort
Owned and operated by The Opulence Haven, every product is selected with your outdoor living experience in mind.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
